Cancellation Policy

How can I cancel an order?

You'll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the "Changed Your Mind?" section. If it's been longer than 60 minutes, email support@grocentro.com and we'll help find an alternative solution.

I accidentally canceled my order, can I resume it?

If you've canceled your order and want to receive it after all, the best way is by placing a new order at checkout. Email support@grocentro.com if you have any questions — we're here to help.

I canceled my order, but I'm not sure it went through. Can you confirm it has been canceled?

If you've canceled your order using the link in your order confirmation email, you'll receive another email once the order has been successfully canceled. If you haven't received a cancellation confirmation email, let us know at support@grocentro.com — include your original order number and we'll take a look right away.

I don't see the option to self-cancel! How can I cancel my order?

Please email support@grocentro.com as soon as possible with your order number and cancel/change request and we can help immediately.