Shipping policy

This policy manages customer expectations regarding delivery times and costs.

• Processing Time: Orders are typically processed within 1–3 business days (Monday–Friday) after the order date.

• Shipping Rates & Delivery Estimates:

  • Clearly define the cost and expected delivery window (e.g., Standard Shipping (7–15 Business Days).

  • Mention your Free Shipping threshold (e.g., Fast Shipping on all orders over $75).

• Shipment Confirmation & Order Tracking: Customers will receive a confirmation email with a tracking number once the order ships.

• Customs, Duties, and Taxes (If Applicable): State clearly that Grocentro is not responsible for any customs and taxes applied to your order; these are the responsibility of the customer.

• Damages: Grocentro is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipping carrier to file a claim.